Multi-vendor support services market seen topping $88B by 2030

The Business Research Company says the global multi-vendor support services market is on track to reach more than $88 billion by 2030, driven by complex IT environments, cost-cutting efforts and hybrid infrastructure adoption. North America and the U.S. are forecast to lead the market, while hardware support services remain the largest segment.

Why it matters: - The multi-vendor support services market is moving deeper into enterprise IT spending as companies look to simplify maintenance across hardware, software and cloud systems. - The market’s projected growth points to rising demand for third-party support as organizations try to cut downtime and control infrastructure costs. - The Business Research Company estimates the market will be worth more than $88 billion by 2030. - The market is forecast to represent about 9% of the parent Business Support Services market, which is expected to reach about $967 billion by 2030. - The market is expected to account for nearly 0.3% of the broader $25,315 billion services industry by 2030.

What happened: - The Business Research Company released its 2026 Multi-Vendor Support Services Market Report on July 14, 2026. - The report forecasts a 6% CAGR for the market through 2030. - North America is projected to be the largest region in 2030, with a market value of $29 billion. - The U.S. is projected to be the largest country in the market in 2030, at $26 billion. - Request a free sample of the report.

The details: - North America is expected to grow from $23 billion in 2025 to $29 billion in 2030, equal to a 5% CAGR. - The U.S. market is expected to rise from $21 billion in 2025 to $26 billion in 2030, also at a 5% CAGR. - Hardware support services are projected to be the largest product segment in 2030, making up 60% of the market, or about $53 billion. - Software support services are the other product segment. - The market is also segmented by application into sales and marketing, financial and accounting, supply chain, IT operations and other applications. - The market is segmented by organization size into small and medium-sized enterprises and large enterprises. - The market is segmented by vertical into banking, financial services and insurance, telecom and IT, media and entertainment, travel and logistics, and other verticals. - Access the full market report.

Between the lines: - The report’s growth drivers point to a broader shift toward centralized support for fragmented IT estates. - Growing complexity in multi-vendor environments is expected to contribute 2.8% annual growth to the market. - The need to reduce IT operational costs and downtime is projected to add about 2.7% annual growth. - Digital transformation and hybrid infrastructure adoption are projected to contribute about 2.6% annual growth. - The hardware segment’s lead suggests enterprises are still prioritizing maintenance and lifecycle management for physical infrastructure before other support categories. - The report also highlights opportunities in data center expansion, network modernization and vendor consolidation.

What's next: - The Business Research Company says hardware support services and software support services together are projected to add more than $22 billion in market value by 2030. - Hardware support services are projected to grow by $13 billion over the next five years. - Software support services are projected to grow by $9 billion over the same period. - The company’s 2026 reports now include market attractiveness scoring, TAM analysis, a company scoring matrix, Excel forecasting dashboards, market hotspot infographics and updated graphics and tables. - The firm says it has published more than 30,000 reports across 27 industries and 60 geographies.

The bottom line: - Multi-vendor support services are becoming a bigger part of enterprise IT strategy as companies seek simpler, cheaper and more reliable infrastructure support.